Refund Policy- COVID-19 Update
Not happy with your purchase? Please contact email@example.com We are more than happy to fix any issues you may have.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact firstname.lastname@example.org and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Damaged/ Incorrect Order
We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to email@example.com. Once we receive your email and verify the issue, we will get a replacement sent to you right away.
Order Not Received
Please consider that during the COVID-19 crisis international flights have been cancelled and as a result packages are taking longer to get to their final destinations. As of 05/15/20 Canada and the US are experiencing delays in customs due to extra precautions being taken by those working for shipping suppliers in those countries. This is completely out of our control and at this stage we can only apologise for the situation and assure you that your parcel is on its way to you.
Due to unforeseen circumstances caused by the COVID-19 outbreak your item may take longer than expected to arrive. If it has not arrived within 45 days (60 days for international) after you placed your order, please contact firstname.lastname@example.org and we will promptly take care of you.
Shipping times can be longer for certain countries such as Canada, Australia and UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undelivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery.
Please note, there are no refunds or cancellations 24 hours after your order was placed.
If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.